Shipping and Returns

Deliveries

After we have confirmed your eligibility to place an order, we aim to dispatch the goods within 24 hours of cleared payment via DHL or Royal Mail Recorded Delivery.

Because the training materials in this shop have been tailor made for the UK, we will only ship to UK addresses. International enquiries should be made via the contact page.

Faulty and damaged goods will be replaced at our cost.

Shipping

The following items are sent via Royal Mail Recorded Delivery:

  • Balloons
  • Pens
  • Shopping Bag
  • DVD

Please note that the price of pens, balloons and bags decreases the more you purchase, this is to reflect the reduction in packaging costs.

Mugs are sent in a sturdy box, also via Royal Mail Recorded Delivery.

Due to the weight and bulkiness of these items the following are sent via DHL:

  • Brochures
  • Magnets
  • Manuals

Collections

Of course if you wish to collect in person there will be no delivery charge but you must let us know in advance!

Cancelling an Order

Please telephone us to discuss this, the number is on the contact page, but generally speaking if we have not despatched it, we can stop the order. If we have despatched, we will ask the customer to return the goods at their cost. No charge will be made for goods received in good condition.